Replacement/ Return Policy by www.poetryteas.in

Our teas are non returnable or exchangeable as it is a food product and governed by the FSSAI.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

•         the item may be damaged during transit; or
•         there might be a manufacturing defect; or
•         that a wrong item is delivered to you; or
•         the item is showing as delivered (notification is sent by sms or email) & it has not been delivered (client must report this within 3 days of such an occurrence as courier companies will only provide POD (proof of delivery) within 3 days of delivery & further investigate the matter

(Please appreciate all deliveries are made by 3rd party firms & not directly by Poetry Teas)

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

 

Refund Policy by www.poetryteas.com

Cases of goods unavailability or service problem:

•         If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
•         If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
•         100% refund will be given, if product is not available or vendor is not able to ship the products
•         For courier products, If the delivery address is out-side the service area, then only 100% refund will be given